Frequently Asked Questions – Spring Valley Building

What are the building hours? 

All building entrances and garage may be accessed by using faculty, staff, or student AUID’s. All entrances are locked 24/7 and are not open to the public.

For guests, visitors, or OLLI students, a PIN number will be provided to them by their host.

Unscheduled guests can contact the office they intend to visit via the visitor management system kiosk at the main entrance.

What should you do if packages/mail for the wrong office arrive at yours?

Mark the package as “incorrectly addressed” or “return to sender” and leave it with your outgoing mail. Mail Services will pick it up on the next delivery day.

Mail Services is working to create a common drop-off point for misdelivered items and packages to launch in Summer 2024.

Who should I contact if I have concerns about safety and security of the building?

Contact AUPD for an emergency at 202-885-3636 and non emergencies, call 202-885-2527.

Who should I contact if there is a non-emergency building issue? (Ex: Lightbulbs out, etc.) 

Contact 2Fix either at 2fix@american.edu or via your My AU Portal, where you should search Facilities and look for 2Fix.

How can my food delivery service get my food to me in SVB?

If your order was placed through AU Kitchen, it will be delivered to the space(s) within the building indicated on the catering order.

If your order was placed through an external service, set your delivery location to one of the two entrances, either Massachusetts NW or the 48 Street Entrance on the second floor. You will need to meet the delivery driver at that location to receive the delivery.

How will occupants of the building get information relevant to SVB operations, events, changes in security, and or any other important updates?

Information will be sent via the SVB listserv. Email  administrators have been assigned to each entity to enable them to send messages and updates to the SVB community.

Where do I go in case of fire or emergency evacuation?  

Exit the building using the staircase to the closest emergency exit, then walk up the hill on Massachusetts Ave toward campus to the AU’s 45^th Street Athletic Filed on the left.   

For extended evacuation or inclement weather, SVB’s relocation building is the Mary Graydon Center.  

Who do I contact if students need help with the public printer on the first floor?  

Contact help.american.edu and/or 202-885-2550.

What dining options are available in SVB?

Within the SVB building, vending machines are located on the 6^th floor.

Outside of the SVB building, local cafes and restaurants include Millie’s, Bluestone Lane Cafe, Wagshal’s, Pizzeria Paradiso, Starbucks, and Compass Coffee.

Where are the “blue light phones” located in SVB?

There are emergency phones with blue lights at: the elevator entrances on each level of garage, throughout the garage levels, and outside at the old shuttle stop entrance on 48th Street.

Can I have things delivered or picked up via the loading dock in the rear of the building? Who do I contact about this?

The loading dock is not available for general deliveries. Large deliveries should be coordinated with Mail Services at (202) 885-2575.

Departments with existing loading dock privileges (i.e. Catering, Admissions, Library) should continue to follow their existing scheduling protocols.

What shuttle do I take to get to SVB?

The Red Express Route picks up and drops off at the corner of Massachusetts Ave and 48^th Street.

If I get locked out of my office or SVB building, who do I call?

Please call AUPD at 202-885-2527 and have your AUID number ready.  

Who do I contact with AV issues in SVB classrooms?

Please email SVBAV at svbav@american.edu or call 202-885-8205.

Who do I contact with internet connectivity or other IT issues? 

Please email the OIT Helpdesk at helpdesk@american.edu or call 202-885-2550.

Who do I contact to fix or clean up something in public areas?

Please submit a request with 2Fix by emailing 2fix@american.edu or via your My AU Portal, where you should search Facilities and look for 2Fix.

How do I park in SVB? 

You can access the garage with your AUID. Pay by App, machine, or monthly permit applies. 

For guests, visitors, or OLLI students, a PIN number will be provided to them by their host. They can use that PIN number to enter the garage where, after parking, they should use the pay station.  

How do I locate the offices, people, or classrooms in SVB?

Please check AU’s Website or the SVB panel located upon entering the building.