You are here: American University Student Affairs Housing & Residence Life Fall Move-In: Get Settled

Back to top

Get Settled into Your Home at AU!

welcome to au

We're so excited to officially welcome you to American University and your HomeatAU for the 2024 - 2025 academic year! Here you'll find a helpful guide and important reminders as you get settled in

 

Complete Your Room Inspection Form (RIF)

It's time to complete a quick inspection of your room and confirm the condition of your room through your RIF in the AU Housing Portal. It's important that you complete your RIF as we'll use it when you move out to determine if anything was damaged during your time in your room. If it is not completed by Monday, August 26, 2024, you are accepting the current inspection as is.

Open Room Change

Room Change Process: Not every room situation is a perfect fit. Typically, during the first few weeks of classes, we do not allow room changes; this is our Room Move Freeze. The Room Change process will open to allow you to request a room change. Please visit the Room Change page for more information.

  • Connect to the Wi-Fi:
    • Frequency Resiidents 
      • You can find instructions here 
    • Non-Frequency
      • You can find instructions here.
  • In-Room Temperature: You can control your room's temperature through the wall-mounted thermostat, as permitted in the University's temperature policy.
  • Your Kitchen: 
    • Frequency Residents
      • With numerous grocery stores nearby, we hope you'll enjoy cooking. Don't forget, your microwave is also a convection oven and your washer-dryer is all one machine to save space!
  • Bed Height Adjustment: Watch this video about how to raise or lower your bed by yourself. If you don't feel you are able to do it yourself, we can help. Submit a work order

 

  • Mailbox Keys: Your USPS mail is delivered to your hall's mailbox near the main desk. You can check out your key from your residence hall front desk starting at 9 a.m. on Monday, August 26th.
    • Frequency Residents: Your USPS mail is delivered to your hall's mailbox near the main desk. You can check out your key from the Frequency Hall front desk
  • Packages: Want to order something to personalize your room? Make sure your address is formatted correctly before hitting 'submit order' and then learn where to pick up your delivery by visiting AU's Mail Services webpage.
  • Swipe and Show: Every single person who enters a residence hall must swipe or tap their OneCard on the reader by the door before they enter as well as hold up their card for the desk assistant to see. Even if you're walking in with a large group of people, EVERYONE MUST SWIPE OR TAP and then show their card! This is to ensure the safety and security of our residence halls. Failure to follow the swipe and show process may lead to sanctions through the Student Conduct process. Please review the Student Code of Conduct and Residence Hall Regulations for more information about the proper use of OneCard and residence hall keys.
     

Your Larger Community:

  • Explore Your Floor & Building
    • Frequency Residents: Your home is far more than just your apartment! Get out and find your community spaces, study rooms, gym, rooftop deck, dry cleaning services, and vending machines.
    • Non-Frequency Residents: Your home is far more than just your room! Get out and find your community spaces, study room, vending machines, and kitchen.

  • Taking Out the Trash: 

    • Frequency Residents: You'll find a trash room on your floor with a chute to dispose of standard sized trash. Cardboard boxes and larger trash down to the dumpster area by the loading dock.
    • Non-Frequency Residents: Landfill, compost, or mixed recycling! Huh!? It's time to do your part to help AU reach Zero Waste!

We're Here to Help:

  • CDs & RAs: Living alongside you, one or more full-time, masters-level Community Directors (CDs) and your Resident Assistants (RA) are tasked to help you make the most of your AU experience. Stop by and introduce yourself!
  • Desk Assistants (DA): Your front desk is staffed 24/7 by DA or a professional staff member to ensure only residents enter the hall, register guests, help with OneCard issues, and generally help you out. Say hi as you come and go!
    • Frequency Residents: Your front desk is staffed 24/7 by professional staff concierge to ensure only residents enter the hall, register guests, and generally help you out. Say hi as you come and go!
  • Residence Hall Association: This resident led organization is focused on providing dynamic programming, advocacy, and support for all residential students. You should consider joining RHA.
  • Housekeepers & Facilities Staff: These full-time staff are in-hall every day to ensure the community looks great, is safe, and everything functions. Make sure to say thanks and do your part to keep our home looking great!

Non-Frequency Residents

Maintenance issues happen: many of them (HVAC, bathrooms, etc.) can be addressed with a simple 2Fix request. You can do this one of two ways:

These are made to the larger Facilities Maintenance teams of AU's campus, while others can be directly sent to Housing (housing@american.edu). To best route your request, use your AU Housing Portal, which will guide you to the appropriate resource and, often, allow you to submit a request for maintenance within the portal itself. Click here to learn more about the 2Fix process.

In the event of an emergency or sensitive facilities situation, contact 2FIX by calling (202) 885-2349. Emergencies are situations that demand immediate response to protect and save lives and property (i.e. elevator trap call, fire, fire alarm, leak, flood, power outage, major equipment failure, etc.).

Frequency Residents

Light bulb out? Problem with your blinds? No problem. Simply submit a maintenance request through email to frequencyconcierge@uippm.com or by calling 202-919-5871 for urgent concerns.

Our campus partners in New Student and Family Programs Office are here to help and support you as you first week at AU progresses!

  • Click here for First Year Orientation Details.
  • Click here for Transfer Student Orientation Details. 

All-American Welcome will is a week-long event to help you explore the best parts of being apart of the AU community, click here to learn about all the fun actrivites and events you can look forward to.