CareFirst Well-Being Connect is available to all faculty and staff covered by CareFirst medical benefits.

The AhealthyU Living program is not health insurance and does not include coverage for medical services. To receive medical benefits faculty and staff must enroll upon hire or during Open Enrollment.

The journey to better health and wellness starts with CareFirst wellness platform. The wellness program includes an engaging digital experience packed with motivating wellness tools and resources that are accessible whenever and wherever you want. Designed to give you customized support to help achieve your specific health goals, the program’s key components include:

• RealAge® test: Take this ten-minute online health assessment to discover the physical age of your body compared to your calendar age.
• Trackers: You can connect wearable devices to monitor daily habits like sleep, steps, nutrition and more.
• Personal Health Timeline: Receive tailored recommendations, content and services.
• Health Profile: Access your important health data like biometric information, vaccine history, lab results and medications all in one place.
• Specialized Programs: Take advantage of tobacco cessation support, financial well-being tools and more.

The RealAge test is available throughout the year for members to take initially as well as re-take, anytime.

Your CareFirst MyAccount login is your username and password.

Yes. You can access the Wellness Platform from any computer and take advantage of the wellness tools and resources when it is convenient for you. You can access the Wellness Platform from the web or download the Sharecare app from the App store or Google Play.

Any questions on registration, Sharecare account or Sharecare profile contact 877-260-3253 or submit an inquiry via a system ticket while in-platform by clicking on Support/Help, then, Submit a Request. Any questions about www.carefirst.com or MyAccount, please contact CareFirst Customer Service Line at 1-800-783-4582, Monday through Friday, 8:00 a.m. - 6:00 p.m. (EST).

If you have forgotten your password, your password is not working, or your password has been disabled, please call Technical Support at 1-877-526-8390, Monday-Friday, 8:00 a.m.- 6:00 p.m. (EST).

Developed by CareFirst’s trusted partner, Sharecare, Inc.* the RealAge test is a confidential, clinically validated health assessment that guides you through a series of questions designed to determine the physical age of your body compared to your calendar age. Questions touch on your lifestyle and medical history, as well as relationships and stress. RealAge is your first step to getting started with the wellness program, as it helps you understand how your habits are impacting your health. The answers you provide will not be shared with your employer.

*Sharecare, Inc. is an independent company that provides health improvement management services to CareFirst members.

If you have recently had blood work done, you may want to use your lab results to answer some of the questions. However, lab work results aren't necessary to complete the assessment

Your timeline is where you’ll receive personalized insights, tools and services—all focused on helping you live a healthier life. This information can include articles, videos, slideshows and Q&As, as well as relevant updates on things like your latest step count, weekly sleep report and information about your stress level. The more you use the wellness digital resources, the more relevant the information in your timeline will become.

The wellness program includes an engaging digital experience packed with motivating wellness tools and resources that are accessible whenever and wherever you want. Designed to give you customized support to help achieve your specific health goals, the program’s key components include:

• Trackers: You can connect wearable devices to monitor daily habits like sleep, steps, nutrition and more.
• Personal Health Timeline: Receive tailored recommendations, content and services.
• Health Profile: Access your important health data like biometric information, vaccine history, lab results and medications all in one place.
• Specialized Programs: Take advantage of tobacco cessation support, financial well-being tools and more.

Telephonic health coaching is a health promotional resource that is available at no additional cost for CareFirst participants and full-time faculty and staff that have waived medical coverage. Experienced and knowledgeable health professionals help you to understand your current health status and offer personalized support in areas that you may need improvement.

If your results upon completing the RealAge Assessment indicate that you would benefit from telephonic health coaching, a coach may reach out to you or you can self-enroll by calling 1-800-783-4582.

Telephonic health coaching is meant to focus on your needs. Coaching sessions can be tailored around your schedule and availability. You can choose what to talk about with your health coach and how often you want to have telephonic sessions. Telephonic health coaching is available on Monday through Friday, 8:30am-9pm and on Saturday, 8:30am-5:30pm.

Yes. CareFirst has partnered with Sharecare to provide you with personalized wellness resources. CareFirst is committed to protecting the security and confidentiality of your personal information. They value your trust and protecting your information is our highest priority. They make sure that your personal information remains safe and confidential in accordance with federal and state laws. Both CareFirst and Sharecare will never share your personal data with your employer, without your permission, and will never sell your information to third parties.

CareFirst advises that the Sharecare Online Platform is a secure website and authenticates both you and your computer before you gain access to the website.

No, participating in the Health + Wellness Programs and services, including the RealAge Test, and health coaching will not have a negative impact on you, your family, or your job at American University. These health and wellness resources are confidential and meant to help you live your healthiest life possible.

No. American University does not have access to any individual answers or results. Healthways will share the list of faculty and staff who have completed the Well-Being Assessment for distribution of rewards.

Sharecare offers multiple ways to help you manage your healthcare costs. You can get a head start on great health by using the wellness tools and resources found on Sharecare’s online or web platform. First, to understand your overall wellness, complete the RealAge Test. After completing your confidential questionnaire, you will receive the physical age of your body compared to your calendar age. Personal insights, tools and services that are all focused on helping you live a healthier life can help you improve the different areas of well-being, including your emotional and physical well-being, healthy behaviors, work environment and more.